Zoho Desk Recensies & Productdetails

Its very easy to handle and helpdesk is very helpful

The migration was difficult, but we could handle it with the helpdesk.

It helps us to have a better overview of our tickets.

I enjoy how easy it to navigte zoho and make changes without having to guess what each option does. It makes it extremely easy to jump in heads first and get something runing. This allows easy intergration of pre-exisiting ideas and create a great customer support expereince.

I feel like there isnt enough tutorial videos explaining in depth higher level options zoho is camplable of.

Creating a singular point to funle issues and allows me to keep track of status.

Excellent tool, very easy to use and work with it

nothing, everything works really really good

Our internal service desk

Zoho Desk is customizable and easy to use so far.

I haven't experienced any downsides yet.

Zoho Desk is helping us respond to customers more quickly, track our email traffic by volume and topic.

Very simple and intuitive to use!! we implemented POC smoothly in less than a week

So far no complaints.Only negative point is the lack of content in Zoho college that needs to improve!

atendimentos perdidos e descentralização de filas de atendimento

The most helpful thing in Zoho is their automation features, They make our lives and ticket management amazing. Implementation was a breeze and the customer support features are robust

None really, We use it in a regular basis already.

Support and Ticketting.

Improve my customers to open case or get support IM channels

Not much at the moment. It would be good if lower price per user.

Improving customer service and support ticket managing

Tableros de indicadores y conectividad con otras plataformas y productos

Tiene tantas funcionalidades que uno tiende a perderese en ese mar de oportunidades

Orden en la recepción de ticket y costos

Support differet languajes and offer many support for to begin and settings

Zoho Desk can have in the future stronger security and vulnerability choices and stronger remote system intehrated

Customer support, then centralize it's

The ease of addding tickets and the Iterface is extremly user friendly and clean

Not found a downside to it yet. Everythign looks to be well designed and the features and functionlity are plenty

It helps us keep track of issues raised by our users It helps us track the resoltuion time It helps us track the solutions for the issues Good reporting options