Zendesk Support Suite Recensies & Productdetails

So easy to use and really helps us engage with our clients. It is extremely user friendly and I also like being able to create shortcuts that contain technical info very fast to share with customers.

Nothing really. I heard that you are changing some of the features that we use like being able to see who is on what page at any stage on our cam site. Would like this feature to stay

Being able to retain customers as well as get new ones. This in turn improves the conversion ratios on our e-commerce website which is great. It also helps us to remain professional with our customers.

Setup is intuitive. With assistance from Zendesk team we were able to stand up our instance fast and efficiently. Zendesk documentation is outstanding as well. You can always find a good reference for anything that you are trying to do. System is also very easy to navigate for teh Agent as well as the customer!

For teh most part, Zendesk has been great. We have run into a few quirks during setup but were able to engage teh Zendesk support team to come up with some work-arounds.

Without question, Zendesk has solved our issues with transparency around ticket status, and communication with our end users. The ticket flow is also much improved amoung the Agents. We had been using Request Tracker for years and got mostly complaints from our end users, not to mention it was horrible on the agent side.

Versatility! If i can think of it then Zendesk can do it.

Sometimes what I want to do is not a straight forward process but I can make zendesk do it.

Zendesk is our Ticketing system. It is the one stop shop for our troubleshooting.

I like being able to multitask, and stay in control of what needs to be completed.

Nothing, I have no issues with Zendesk. It is

Its helpful in keeping in with customer information, inquiries and responses.

I have tried other CRM tools and none compare to ZenDesk. It's very intuiative. First time users get it very quickly and the suppor for ZenDesk is second to none.

I wish creating new reports was a little more intuitive. The old Good Data way of reporting was a little easier.

Managing customer inquiries and providing a robust help section for users to solve their problems.

Love the user-friendly format with a nice aesthetic setup, navigation is clear! It's easy to follow and find exactly what we are looking for. User abilities are beyond other platforms in use.

Dislike waiting for data or awaiting a response, difficult when the main contact will redirect to support team, lack of immediate options to filter to a specific queue/contact.

Support is provided on how to locate the exact workflow we're looking for, ability to navigate through our buildouts with guidance from the pros, tried and true support based on community questions and outcomes.

The ease of use. It's always been very intuative so with some poking around you can figure things out on your own. Or easily learn from their Zendesk U.

That the support isn't live anymore. It's always via email. Many times issues are best resolved with a conversation with someone live.

With the inclusion of AI and automations it is helping us keep a small team while not affecting our customer experience.

Zendesk's support suite is incredibly easy to set up with zero previous experience. There is the right amount of "rail road tracks" to make sure you are aware and responding to customer tickets, but not too many that you get locked in to a flow that makes no sense. The knowledgebase/Guide plugin is well thought out and integrates seamlessly with the onbsite support widget.

The user interface can be a bit confusign to navigate at first. Some icons have no help text so there is a bit of trial and error when you first get up and running.

With the launch of our new cloud platform we wanted a self service style support widget. Zendesk's widget integrates seamlessly with the rest of it's infrastructure. Changes you make to the knowledgebase and other products in Zendesk cascade to the widget - making deployments easy.

Es una herramienta de ticketing muy amigable, fácil de ejecutar desde cualquier navegador, computadora, celular con acceso a internet, te brinda la posibilidad de administrar los tickets en vistas, puedes interactuar de diferentes formas con los usuarios finales ya que te ofrece la posibilidad de activar chat, redes sociales, integraciones con otras herramientas, etc.

El soporte técnico, en ocasiones tardaban bastante en contestar sobre todo porque al parecer no había gente en México que brindara soporte, así que la diferencia de horarios influía mucho en las respuestas

Nos ayudó mucho en la reestructura de nuestra área de servicio a clientes, cuando migramos a esta plataforma fue muy fácil que nuestros agentes aprendieran a utilizarla, una de las ventajas es que tiene una suite de informes súper completa en donde puedes consultar estadísticas a través de diferentes gráficos, así como el envío de estos reportes en forma automática,e sto nos ayudó mucho ya que esa entrega automatizada, nos ahorraba tiempo que podíamos usar para otras tareas

Zendesk is a user friendly and intuitive Support Ticket Suite. All Support Tickets can be searched, located and filed in a clear and visible manner. Highly Recommended.

N/A - There is nothing that I do not like about the user experience.

Customer Support Tickets for Queries and issue management.