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Viewabo Recensies & Productdetails
Viewabo wordt genoemd als een High Performer for Remote Support-categorie in het G2-rapport voor herfst 2022! Het is geen wonder dat Viewabo de nummer 1 keuze is voor technische ondersteuning om een link te sms'en om toegang te krijgen tot de telefooncamera's van klanten om problemen binnen enkele minuten te zien en op te lossen.
| Segment |
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|---|---|
| Deployment | Cloud / SaaS / webgebaseerd, mobiel Android, mobiele iPad, mobiele iPhone |
| Workshops | Documentatie |
| Talen | Engels |
Vergelijk Viewabo met andere populaire tools in dezelfde categorie.
Viewabo is simple to use and very helpful. The pointer feature works well; recording each call allows for post-call review. My staff uses the service daily, and its prevented several misdiagnosed issues.
Some users struggle to figure out the text message, but only rarely. When the connection is poor the system seems to hang without advising that there is a connectivity issue.
The ability to easily get instant access to photos and video. Not having to download anything make the service better than Messenger or other similar apps. The ability to see what the customer is looking at as prevented several mistakes, overall the savings in misdiagnosed parts pay for the service and keeps our customers happier.
Ease of use, user interface and account management.
Connecting can be a challenge which can frustrate users
Decreasing transaction time in my call center.
I know what my customer is looking at and doing
There are times when internet access is spotty making video cut out.
Less need to visit customers with simple problems.
Useful to help a customer locate any hardware they are unsure about.
Oftentimes there is a "waiting for agent" screen on the customer's end that has no way of bypassing meaning it can not be used.
The cursor was changed so it is easier to point out where something is located.