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The fact that I can interact with my viewers on my website, I don't lose my leads

Maybe a more user friendly way to set up the application

I dont lose my leads who visit my website I look much more professional

With this solution, it can be easily adapted to individual needs.

The large number of cookies is difficult to configure with data protection laws in Europe.

Respond directly to customer requests.

It is very easy to use. Dashboard is easy to navigate.

None so far. I have a smooth user experience.

Live chat in our website. I believe that it make inquiries answer faster.

The tool Userlike is very user-friendly. It's easy to understand and you can start working with it on a very quick basis. The tool also provides analytics of the usage of the chat + history of chats.

Nothing 'till now. For small companies it can be a bit too much in terms of options, but it's not specifically a bad thing.

Even when we are working in a very specific branche, it is still useful to have a chat on the website. People can quickly have some contact and ask questions, and when it gets too complicated we can easily get in contact by phone. It's like a first-step in contact.

Set it up in less than 15 minutes, very user friendly!

Nothing so far, did take some time to commit changes to the chat widget

Clients are very impressed with quick response

the seamless whatsapp integration between telegram and facebook

the expensive price for little entrepreneurs

decentral user support via multi channel

The interface of the chat and customer support service

There should be the ability to customize the chat bot more

Sales pipeline. When I do adds i need people to visit my site and they have questions

Excellent Dashboard and the plans are cheaper than competition. We liked the fact that they give you 3 operators with the first plan they offer (team). The customization and color are great. The installation of the widgets is really easy that even an amateur could do it but they also offer video tutorials for the widget installation. The trial offers most of the tools to get started with the customer service. You can arrange operator groups to control even more your customer service. And you can set the unavailable status to be automatic when you are away from the computer or the app. I love the integration with facebook because it´s one of our most reliable marketing tools so we can gather all the customers we get from Social Media directly to the Userlike tool.

Analytics and other tools should be integrated in their teams plan or they should give those tools for teams that have less than ten operators. The configuration could be friendlier. I haven´t found the action for gathering all the chat data into an excel file.

Problems we solved were based with the operator quantity that is offered in the teams suite. Other platforms charge for each one of the operators starting with one. Benefits were the fastness of the tool and to check all the operators as an administrator.

Intuitive UI, Features, On-The-Fly Widget Deployment

The Customer Service could take a bit more time before Contacting new registered users.

We can now give possible customers the possibility, to easily contact us

Very simple installation in TYPO3, easy to understand setup

Just nothing in the moment, we are lucky

We use Userlike as direct communication with interested parties on our website, which enables us to react very quickly to questions

easy to translate and to install, nice looking

Understanding the dashboard and notice that there were 2 kinds of chat

Chat with clients live. cover questions immediately with potential clients

Ease of use in relationship to technical cutting edge feel it provides.

Cost of upgrade for my small enterprise, wish there was a more affordable upgrade - willing to sacrifice professional features.

Engages potential members personally. Helps my non profit organization reach others by giving them a tailored, branded experience while identifying felt needs.

The user interface its the simplest I've seen so far. We decide to start using Userlike because it's very easy to implement, very detailed guidelines.

They do not have Whatsapp integration at this moment.

Customer experience Customer response time Single point of contact

I like the simplicity of setup, design and use. I did not have any problems understanding the instructions and appreciate they were written for people without tech training.

I have not found anything that we don't like in this app.

We had no idea if people were having problems with our livestream page. This has allowed us to help them get connected, ask questions and even make comments.

The onboarding process was super simple with tutorials that anticipated all of my questions. I really didn't have to think very much and "voila" my website had the chat feature. Second, the ability to log on or off is equally simple.

I don't dislike anything about this service, but it's not clear to me (yet) if there's a free plan or if I have to upgrade to a paid plan. At $29/mth I'm not sure if it's worth it for my small business until I get more traffic on my site.

When I go to a website ready to buy, I like there to be an easy way to get my questions answered without having to write and email or pick up the phone. I imagine that this is true for my customers, too.

Linking this to my website was very easy and the use afterward has been amazing. Additionally, they reached out because my business wasn't one that normally signs up and this kind of outreach was great. The ability to have messages come to us while we are away is a big plus.

At this point, there hasn't been anything I don't like.

As a SAAS business, we are able to instantly chat with customers about our service which has increased sales and lessened the amount of time we spend emailing and calling.

It provides the scoring visit job that provides us feedback to enhance administration, provides us accurate explanatory knowledge of the exhibition of our support job region bolster group, as well as important data on web traffic. It was incredibly easy to create user-like configuration. Obviously, the Dashboard is structured and the website association operates perfectly. All visits are anything but hard to use and they are amazing in their usefulness

The software is fantastic, it wants to see the inclusion of slack and desktop. In order to assist with client interaction, Slack would enhance emplyoyee, worker interaction. It requires a lot of learning to get used to this user experience of projects for fresh support officers launched to Userlike, as it is not very intuitive; this needs improvement on

Making better customer interactions with my business. CRM integration is also a excellent characteristic. The proactive chat version expands my website's capacity to also build stronger relationships. Some tourists began to ask answers and engage with the website now since I installed the Userlike widget, and as a consequence I improved my conversion rate. And for many companies, this is vital

Userlike is a very good application. The control panel offers us very varied functions for equipment management, operators can interact with each other. Another thing that I love about this platform is that it is at the best price. Allows us offer excellent customer service, and offers us an external chat in which we can receive the questions of the users. Without a doubt the best

They have not taken the initiative to make it compatible with mobile, a very weak point for me since sometimes I do not have my computer at hand and it would be very useful to use it from my mobile but other than that I do not have any kind of relevant criticism

With this software, it improves the customer service of small businesses. Userlike improves the reception of customers and increases productivity by providing the best alternatives for provide support at the ideal time. The use of users as well as presents a opportunity to extract data and collect information

Userlike setup was extremely simple to make. The Dashboard is obviously organized and the association with the Website works consummately. All visits are anything but difficult to utilize and the usefulness is incredible. It offers the scoring visit work which gives us input to improve the administration, gives us exact explanatory understanding relating the exhibition of our assistance work area bolster group and furthermore significant web traffic information. Userlike simple integration with different applications and great client support is a reward as well.

I have not found any basic blemishes in the item. Userlike is a perfect instrument for our use.

With the live talk Userlike we can offer live assistance; we can collaborate with our customers in a simple and snappier route without hindrances. Userlike enormously decreased the quantity of lost clients because of assistance work area specialists being disconnected. The point by point scientific input we get from customers has extraordinarily improved our business pipe and consumer loyalty level.

The dashboard offers us capacities for group the executives, administrators can interface with one another. The capacity to join the help group in a similar domain, and this brings extra advantages, for example, consistency and improvement of collaboration. It additionally offers the scoring talk work, which gives us criticism to improve the administration. I can not help but rather notice that the portable form of Userlike works incredible and is versatile to various gadgets.

I have not discovered any critical imperfections in the product. Userlike is an ideal instrument for our organizations use.

Userlike improves client degrees of consistency by giving experiences into what the client needs, their purchasing patterns and the inconspicuous benefit openings that might be introduced. Utilization of Userlike additionally introduces a chance to information's and accumulate patterns and examples to all the more likely improve the client experience. Coordination with CRM is one extraordinary component as well. The proactive variant of talk broadens the capacity of my site to improve connections as well.