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Achtergrondvervaging van Supportbench
Steunbank-logo
Supportbench
4.9
(80)
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Supportbench-recensies en productdetails

Overzicht van de ondersteuningsbank
Wat is Supportbench?

SupportBench is een platform voor klantondersteuning en servicebeheer dat bedrijven tools biedt voor het beheren van klantinteracties, tickets en service level overeenkomsten (SLA's). Het biedt functies zoals ondersteuning via meerdere kanalen, rapportage en analyses om bedrijven te helpen gepersonaliseerde en efficiënte klantenservice-ervaringen te bieden.

Bedrijf Supportbench Services Inc.
Jaar van Oprichting 2015
Bedrijfsomvang werknemers 11-50
Hoofdkantoor Vancouver, BC, Canada
Social Media
Supportbench-categorieën ingeschakeld Findstack
Crevio-logo
Crevio
Gesponsorde
5.0
(1)
$ 29.00 / maand
Crevio is een platform waar makers digitale producten, diensten, cursussen en toegang tot andere 3e-... kunnen verkopen. Meer informatie over Crevio
Stel vragen over Supportbench
Waar is Supportbench het beste voor?
Hoe verhoudt Supportbench zich tot Gorgias?
Wat zijn de voor- en nadelen van Supportbench?
Ondersteuningsbank Productdetails
Mogelijkheden
API
Segment
Kleine bedrijven
Middelgrote markt
Enterprise
Gebruiksgemak
Gemiddeld
Deployment Cloud / SaaS / Webgebaseerd
Klantenservice kennis center
Workshops Documentatie, video's
Talen Engels
Ondersteuningsbank-functies
Asset Management
Auditlogboeken
Geautomatiseerde routering
Canned Responses
Change Management
Samenwerkingsinstrumenten
Aangepaste Velden
Klantenfeedback
Aanpasbare branding
E-mail integratie
Escalatiebeheer
Incident Management
kennis center
Live Chat
Macro's/automatiseringen
Mobile Access
Communicatie via meerdere kanalen
Prioritering
Probleembeheer
Wachtrijbeheer
Rapportage en Analyse
Op rollen gebaseerde machtigingen
SLA Management
Selfserviceportal
Enquêtes en feedback
Taak beheer
Integraties van derden
Ticketbeheer
tijdregistratie
user management
Disclaimer
Ons onderzoek is samengesteld uit diverse gezaghebbende bronnen en is bedoeld om algemeen advies te bieden. We kunnen niet garanderen dat onze suggesties voor elk gebruiksscenario het beste zullen werken. Houd dus rekening met uw unieke behoeften bij het kiezen van producten en diensten. Deel gerust uw feedback.
Laatst gewijzigd: februari 06, 2025
Steunbank-logo
80 Supportbench Recensies
4.9 van 5
Kleine bedrijven (50 of minder medewerkers)
Februari 02, 2024
 bron
Algemene beoordeling:
5.0
Marcilyn B. avatar
Marcilyn B.
Professionele freelancer
Delen
"Verbeterde klantervaring"
Wat vind je het leukste aan Supportbench?

With Supportbench, we’ve centralized support operations and are now providing a more consistent and high-quality experience across all channels. Before we were limited in our communication, but now our customers have a more accessible and integrated experience.

Wat vind je niet leuk aan Supportbench?

We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.

Welke problemen lost Supportbench op en wat levert dat voor u op?

Due to Supportbench's robust feature set and workflow management, we've greatly improved the customer experience of our clients.

Kleine bedrijven (50 of minder medewerkers)
Jan 30, 2024
 bron
Algemene beoordeling:
5.0
Aman J. avatar
Aman J.
Managing Director
Delen
"Een nieuw tijdperk van klantenondersteuning met Supportbench"
Wat vind je het leukste aan Supportbench?

We’ve been waiting for a chatbot like Supportbench’s, it’s been a standout feature for us. We’re able to get quick responses to customer inquiries and I’ve noticed it’s reduced our workload significantly.

Wat vind je niet leuk aan Supportbench?

They have a really impressive range of features, but it’s hard to keep track of all the new ones.

Welke problemen lost Supportbench op en wat levert dat voor u op?

Since implementing Supportbench, we’ve seen a marked improvement in customer response times and overall satisfaction. It’s made a real difference.

Kleine bedrijven (50 of minder medewerkers)
Jan 26, 2024
 bron
Algemene beoordeling:
5.0
Selenia G. avatar
Selenia G.
Productiemedewerker 1
Delen
"Gestroomlijnde ondersteuning, echte resultaten met Supportbench"
Wat vind je het leukste aan Supportbench?

Supportbench's AI-driven features are top-notch, especially for activity summaries and response generation.

Wat vind je niet leuk aan Supportbench?

So far, I haven't found any dislikes, but I'm still pretty new to the system

Welke problemen lost Supportbench op en wat levert dat voor u op?

We had a backlog of support tickets and simple tickets were escalating often. but our workflows have been seamless with Supportbench and we're accomplishing tasks much more efficiently. The team has seen a lot of value in the Platform. Supportbench streamlined our response time, leading to a noticeable increase in customer satisfaction. We've had way fewer escalations since implementing Supportbench.

Kleine bedrijven (50 of minder medewerkers)
Jan 25, 2024
 bron
Algemene beoordeling:
5.0
Syeda A. avatar
Syeda A.
Freelance tekstschrijver
Delen
"Schaalbare uitmuntende ondersteuning met Supportbench"
Wat vind je het leukste aan Supportbench?

The autonomous infrastructure and scalability of Supportbench have been vital in the growth and development of our team.

Wat vind je niet leuk aan Supportbench?

Getting use to a new system has been challenging but seems to be worth it so far.

Welke problemen lost Supportbench op en wat levert dat voor u op?

I've had far more enhanced customer support efficiency and scalability than I've had before. It seems that now, our support platform is aligned perfectly with our business needs.

Kleine bedrijven (50 of minder medewerkers)
Jan 25, 2024
 bron
Algemene beoordeling:
5.0
Calista O.-avatar
Calista O.
Dierenarts
Delen
"Een uitstekend hulpmiddel voor klantenondersteuning"
Wat vind je het leukste aan Supportbench?

It’s so easy to see customer health with Supportbench. At a quick glace, the dashboard gives me health scores of all customers so I know who’s at risk before alarm bells go off. I can respond long before there’s an urgent problem. My teams productivity has had a dramatic increase, our customers are showing way more satisfaction and so far our retention rates are up and churn rates are down.

Wat vind je niet leuk aan Supportbench?

There are a lot of updates to Supportbench and we need to stay on top of all the new features so we can add additional value to the team, but sometimes it’s hard to keep up.

Welke problemen lost Supportbench op en wat levert dat voor u op?

We’ve recently moved from an older ticketing platform to Supportbench and the transition was easier than we expected. Supportbench is more comprehensive, but at a fraction of the price

Kleine bedrijven (50 of minder medewerkers)
Jan 25, 2024
 bron
Algemene beoordeling:
5.0
Avatar van Naveen S
Naveen S.
Software Engineer
Delen
"Supportbench: ondersteuningsteams mogelijk maken en versterken"
Wat vind je het leukste aan Supportbench?

The creation of AI knowledge base articles and the implementation of ChatGPT-enabled bots distinguish themselves for their efficacy in managing customer inquiries. The platform's holistic design is oriented towards optimizing the efficiency of support tasks.

Wat vind je niet leuk aan Supportbench?

Cost can pose a significant consideration, especially for businesses operating within constrained financial parameters. While the long-term benefits justify the expenditure, the initial financial outlay may present a challenge for certain organizations.

Welke problemen lost Supportbench op en wat levert dat voor u op?

The incorporation of Supportbench has yielded notable reductions in response times and a concurrent elevation in customer satisfaction. The utilization of data analytics has proven instrumental in deriving invaluable insights, thereby facilitating the refinement of our support strategies.

Kleine bedrijven (50 of minder medewerkers)
Jan 24, 2024
 bron
Algemene beoordeling:
5.0
Anastasiya T.-avatar
Anastasiya T.
Product Marketer
Delen
"Een revolutie teweegbrengen in uw dag met de geavanceerde ondersteuningstool!"
Wat vind je het leukste aan Supportbench?

Just got a major upgrade thanks to the dynamic SLAs and KCS knowledge base. Now, the AI-driven sentiment analysis gives us the lowdown on how you feel in real time. But here's the real kicker - AI Predictive CES! It's like a superhero, pinpointing if a case got solved on the first try.

Wat vind je niet leuk aan Supportbench?

So, the software is pretty darn impressive, but here's the kicker – the documentation is lacking. You know what would be awesome? A beefed-up user guide to make life easier for newbies. But hey, despite this, my overall experience was still pretty solid.

Welke problemen lost Supportbench op en wat levert dat voor u op?

Our support team has stepped up its game! They're super quick at meeting customer needs, and you know what that means – our service quality has gone through the roof.

Kleine bedrijven (50 of minder medewerkers)
Jan 24, 2024
 bron
Algemene beoordeling:
5.0
Abdul H.-avatar
Tegen Abdul H.
Data Entry Specialist
Delen
"Echte ervaring met Supportbench"
Wat vind je het leukste aan Supportbench?

The AI Predictive CES feature was a standout for me. It effortlessly showcased our customers' efforts and experiences, providing invaluable insights into their journeys.

Wat vind je niet leuk aan Supportbench?

The limited multilingual support is a gap, especially when dealing with a diverse, global customer base. But, it's something that hasn’t made a significant difference.

Welke problemen lost Supportbench op en wat levert dat voor u op?

Since implementing Supportbench, our team's ability to respond to customer needs has become more nuanced and effective. It feels like we're not just solving problems but anticipating them, leading to a noticeable improvement in customer satisfaction.

Kleine bedrijven (50 of minder medewerkers)
Jan 24, 2024
 bron
Algemene beoordeling:
5.0
Samuel E. avatar
Samuel E.
Projectmanager/data-analist
Delen
"Efficiënt en inzichtelijk: Supportbench-ervaring"
Wat vind je het leukste aan Supportbench?

I love the AI summaries and response helpers. I wasn't expecting it to be so intuitive or easy to use. these implementations have simplifed our customer interactions significantly."

Wat vind je niet leuk aan Supportbench?

We got a very good rate at Supportbench, I just hope this great rate continues in future years.

Welke problemen lost Supportbench op en wat levert dat voor u op?

So far, Supportbench has enhanced our customer support efficiency. Our team isn't spending a lot of time on each case anymore. our backlog of cases has reduced, as well as we have fewer escalations.

Middenmarkt (51-1000 medewerkers)
Jan 23, 2024
 bron
Algemene beoordeling:
5.0
MK
Mohini K.
Manager
Delen
"Klantondersteuning transformeren met Supportbench"
Wat vind je het leukste aan Supportbench?

Supportbench's AI Customer Activity Summaries are a lifesaver. They quickly give us a snapshot of what's happening with our customers, streamlining our response process. It intelligently crafts replies based on past interactions, significantly boosting our efficiency.

Wat vind je niet leuk aan Supportbench?

So far, I haven’t found any dislikes, but it’s still early days for us.

Welke problemen lost Supportbench op en wat levert dat voor u op?

Since using Supportbench, our customer support has become more personalized and efficient. The data-driven tools and AI features have enabled us to better understand and respond to our customers' needs, leading to increased satisfaction and loyalty. It's been a real catalyst for improving our overall customer support strategy.

Kleine bedrijven (50 of minder medewerkers)
Jan 20, 2024
 bron
Algemene beoordeling:
5.0
Piyush S.-avatar
Piyush S.
Reageer ontwikkelaar
Delen
"Supportbench: intelligente klantondersteuningsoplossingen"
Wat vind je het leukste aan Supportbench?

The implementation of AI knowledge base article creation streamlines processes and improves customer self-service efficiency, resulting in significant time savings. The intuitive and comprehensive ticketing system further contributes to a seamless user experience.

Wat vind je niet leuk aan Supportbench?

The cost of the AI features is relatively high; however, their indispensability is underscored by the elevated efficiency levels we have attained.

Welke problemen lost Supportbench op en wat levert dat voor u op?

Our support team has enhanced its capabilities to promptly address customer requirements, thereby elevating the overall quality of our service.

Kleine bedrijven (50 of minder medewerkers)
Jan 20, 2024
 bron
Algemene beoordeling:
5.0
Nur mohammad A. avatar
Nur Mohammed A.
Expert in B2b-leadgeneratie
Delen
"Van data naar actie: Supportbench levert"
Wat vind je het leukste aan Supportbench?

The 360-degree customer overviews have transformed the way we interact with our users. The chat and customer portal features are slick and intuitive. And hats off to the AI-driven emotional scoring - it's given us a profound insight into the heartbeat of our customer base.

Wat vind je niet leuk aan Supportbench?

On occasion their software updates have disrupted our workflow. It’s a minor gripe, but it would be helpful if the intervals between updates were longer.

Welke problemen lost Supportbench op en wat levert dat voor u op?

Supportbench made it simpler to address customer needs proactively. The actionable insights from the sentiment analysis have shaped our support responses, leading to better customer relationships. With the help of the AI Predictive CES, we've been able to anticipate and tackle issues before they escalate

Onderneming (> 1000 werknemers)
Jan 20, 2024
 bron
Algemene beoordeling:
5.0
Walid R.-avatar
Tegen Walid R.
Supply Chain Data-analist
Delen
"Supportbench: de uitgebreide ondersteuningsoplossing die uw team nodig heeft"
Wat vind je het leukste aan Supportbench?

1-Omnichannel Support: Supportbench allows users to log and manage support tickets from multiple channels, including email, phone, chat, and social media, all in one place. This makes it easier for support agents to track and manage customer inquiries from different platforms. 2-Custom Branding: Supportbench allows users to customize the branding of their helpdesk to match their company's branding. This includes adding a custom logo, changing the color scheme, and customizing the email templates. This helps to create a consistent brand experience for customers.

Wat vind je niet leuk aan Supportbench?

1-Limited Third-Party Integrations: While Supportbench offers integrations with popular tools such as Slack, Zapier, and Jira, some users have reported that the list of third-party integrations is limited compared to other helpdesk solutions. 2-Steep Learning Curve: Supportbench offers many customization options and features, making it challenging for new users to learn and navigate the platform effectively. The lack of a manual to explain the basics can also be a drawback.

Welke problemen lost Supportbench op en wat levert dat voor u op?

We usually face a high volume of support requests is overwhelming the support team, leading to slower response times and lower customer satisfaction scores. Supportbench offers customizable workflows and automation rules that can help streamline the support process and improve response times. For example, users can create automation rules that assign cases to specific agents based on criteria such as the customer's location or case priority. This ensures that issues are handled quickly and efficiently, increasing customer satisfaction scores.

Onderneming (> 1000 werknemers)
September 20, 2023
 bron
Algemene beoordeling:
5.0
Muhammad Nazmul H. avatar
Mohammed Nazmul H.
Oprichter
Delen
"Ondersteunende operaties transformeren"
Wat vind je het leukste aan Supportbench?

Its AI-driven features, like the Customer QA AI Bot, have been a standout, answering FAQs and reducing our workload. The AI Case Summaries are a great touch, ensuring clarity on new cases.

Wat vind je niet leuk aan Supportbench?

No offline mode has been a challenge. More API integration features would be appreciated.

Welke problemen lost Supportbench op en wat levert dat voor u op?

Our support process is more streamlined and informed. With the emotional scoring and customer overviews, we're better equipped to handle customer concerns.

Kleine bedrijven (50 of minder medewerkers)
September 11, 2023
 bron
Algemene beoordeling:
5.0
AR
Abdul R.
CEO en oprichter
Delen
"Casemanagement opnieuw vormgeven met Supportbench"
Wat vind je het leukste aan Supportbench?

Its ability to seamlessly integrate advanced features caught our attention right away. The transition from Hubspot was smooth, and the KCS knowledge base is a resource we've come to rely on heavily.

Wat vind je niet leuk aan Supportbench?

The mobile version needs a bit more love. While the desktop experience is unparalleled, the mobile app feels a tad restricted.

Welke problemen lost Supportbench op en wat levert dat voor u op?

With actionable insights and an AI bot that operates like a seasoned team member, our customer support game is stronger than ever. We've noticed significant improvements in resolution times and overall client feedback.

Kleine bedrijven (50 of minder medewerkers)
September 08, 2023
 bron
Algemene beoordeling:
5.0
Ahmed L. avatar
Ahmed L.
Zakelijke benodigdheden en apparatuur
Delen
"Geweldige ticketingsoftware ondersteund door AI"
Wat vind je het leukste aan Supportbench?

I've found the dynamic SLAs and KCS knowledge base particularly handy in streamlining our support process. The AI-driven sentiment analysis is a game-changer, offering real-time insights into customer feelings. But the standout feature has been the AI Predictive CES, which offers a quick glance into customer's feedback on case resolutions, coupled with the AI First Contact Resolution detection. It’s amazing how accurately it identifies if a case was resolved on its first contact.

Wat vind je niet leuk aan Supportbench?

While the regular updates indicate active improvements, they can sometimes be a little annoying. Although, with time, I've seen these changes ultimately bring more value.

Welke problemen lost Supportbench op en wat levert dat voor u op?

With Supportbench, we've seen a remarkable uptick in customer satisfaction. The customizable dashboards make data-driven decision-making more intuitive..

Kleine bedrijven (50 of minder medewerkers)
September 07, 2023
 bron
Algemene beoordeling:
5.0
jameel s. avatar
Jameel S.
Boekhouder
Delen
"Een naadloze overgang naar betere ondersteuning"
Wat vind je het leukste aan Supportbench?

Migrating from Hubspot, Supportbench's dynamic SLAs and KCS knowledge base became indispensable to us. The customer portal is brilliantly designed, offering a more engaging experience for our clients. Its AI-driven features, especially sentiment analysis, give us keen insights into our customers' minds.

Wat vind je niet leuk aan Supportbench?

Our support strategy took a turn for the better. The AI Custom Knowledge Base AI Bot has effectively reduced our response time, enhancing customer experience. And having a predictive CSAT column? That's proactive support at its best. We can now engage customers in a more meaningful and timely manner.

Welke problemen lost Supportbench op en wat levert dat voor u op?

Our support strategy took a turn for the better. The AI Custom Knowledge Base AI Bot has effectively reduced our response time, enhancing customer experience. And having a predictive CSAT column? That's proactive support at its best. We can now engage customers in a more meaningful and timely manner. I do hope they ramp up the mobile app capabilities. It’s a stark contrast to the comprehensive desktop platform. More features for on-the-go management would be excellent.

Middenmarkt (51-1000 medewerkers)
September 07, 2023
 bron
Algemene beoordeling:
5.0
QT
Qaisar T.
Digital Marketeer
Delen
"Supportbench gaat verder dan traditionele ondersteuning"
Wat vind je het leukste aan Supportbench?

The data-driven approach of Supportbench has been a revelation. AI-driven sentiment analysis and intent detection allow for a much-needed deeper understanding of customer needs. The chat feature, combined with the AI Bot, creates smooth interactions.

Wat vind je niet leuk aan Supportbench?

The mobile app does lag behind in features when compared to the desktop version. Given how reliant we're becoming on mobile, an update would be timely.

Welke problemen lost Supportbench op en wat levert dat voor u op?

Having used Hubspot previously, Supportbench's customizable dashboards and KPI scorecards gave us a clear edge. The insights offered helped fine-tune our strategies, resulting in an uplift in customer satisfaction scores.

Kleine bedrijven (50 of minder medewerkers)
September 07, 2023
 bron
Algemene beoordeling:
5.0
SK
Tegen Sunil K.
Junior Square Engineer
Delen
"Geavanceerde klantenondersteuning"
Wat vind je het leukste aan Supportbench?

The dynamic SLAs are a great feature. But it's the Customer QA AI Bot and AI Case Summaries that have genuinely transformed our daily operations.

Wat vind je niet leuk aan Supportbench?

Lack of offline access hampers work occasionally. Enhanced API capabilities would be a significant upgrade.

Welke problemen lost Supportbench op en wat levert dat voor u op?

We’re offering quicker, more personalized service. The sentiment analysis tool has been a game-changer, helping us understand customer needs better.

Kleine bedrijven (50 of minder medewerkers)
September 05, 2023
 bron
Algemene beoordeling:
5.0
Elizaphan N. avatar
Elizaphan N.
Contentspecialist
Delen
"Van reactief naar proactief met Supportbench"
Wat vind je het leukste aan Supportbench?

Its AI-driven features, particularly the KB Article Creation from case solutions, transformed our support dynamics, making operations smoother.

Wat vind je niet leuk aan Supportbench?

The transition to its user interface took some time, but the advantages it brought overshadowed the initial hiccups.

Welke problemen lost Supportbench op en wat levert dat voor u op?

Supportbench equipped us with actionable insights, facilitating proactive decision-making. The software's ability to scale up ensured that our growing support needs were met.

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