Niet geclaimd: we werken bij Sage CRM ?
Sage CRM Recensies & Productdetails
Sage CRM is cloudgebaseerde software voor klantrelatiebeheer, ontworpen om bedrijven in staat te stellen hun verkoop-, marketing- en klantenservice-activiteiten efficiënter te beheren. Dankzij de intuïtieve interface, Sage CRM stelt organisaties in staat hun klantinteracties te stroomlijnen, verkoopkansen te volgen en bruikbare inzichten uit hun data te halen om weloverwogen beslissingen te nemen. Het is afgestemd op de behoeften van kleine tot middelgrote bedrijven en biedt robuuste aanpassingsmogelijkheden en integratiemogelijkheden, waardoor bedrijven het platform kunnen aanpassen aan hun unieke processen en hun algehele productiviteit en klanttevredenheid kunnen verbeteren.
| Bedrijf | Sage Group plc |
|---|---|
| Jaar van Oprichting | 1981 |
| Bedrijfsomvang | 10,001 + werknemers |
| Hoofdkantoor | Newcastle upon Tyne, Verenigd Koninkrijk |
| Sociale Media |
| Gebruiksgemak |
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|---|---|
| Deployment | Cloud/SaaS/Webgebaseerd, Desktop Windows, Mobiele Android, Mobiele iPhone, On-Premise Linux |
| Support | 24/7 (live vertegenwoordiger), chat, e-mail/helpdesk, veelgestelde vragen/forum, kennisbank, telefonische ondersteuning |
| Training | Documentatie |
| Talen | Engels |
Sage CRM Voors en tegens
- Heeft een lange lijst met hulpmiddelen voor boekhoudsoftware voor kleine bedrijven
- Bevat een functie voor automatische bankafstemming
- Ondersteunt meerdere valuta's
- Meerdere productaanbiedingen en abonnementen kunnen sommige gebruikers in verwarring brengen
- Voor sommige functies zijn extra kosten vereist
- Software voor het vastleggen van bonnen is slechts 3 maanden gratis
Vergelijk Sage CRM met andere populaire tools in dezelfde categorie.
I have recently begin using this CRM system and was able to get off the ground prior to having any training, such is the ease of use of the system - the console is well laid out and it's simple to navigate to the required areas of the platform, and back again.
Group creation appears to be rather convoluted and cumbersome. I will undertake some further training in this area however from personal usage so far it does not seem straighforward.
Easy management of customer contacts, organisations and opportunities. I can also view support tickets with ease and the information held here is plentiful and useful. It is also simple to pull off reports as necessary which saves me additional admin/typing out that I would have had to do previously.
It is customized to our business/sales process.
Sage CRM does not have a large app or extensions commuity
Helps us monitor corporate sales targets and individual sales people targets. Allows sales team easy access to accounting information to ensure credit policies are observed. Integrates to website for lead transition and initiation.
The ability to use both offline and online with ease.
Interface appears to outdated aesthetically.
Ability to keep accurate records of financials, and maintaining all within a single system.
Data entry is very easy. Documentation is very detailed
Performance v/s volume of transaction in the database when the billing process is performed
Customer Billing, Payments for satellite tv subscription. Fast off the shelf integration
As a User for nearly 10 years, it is a very easy to understand, use and also customise system with great flexibility. More importantly from our consultancy perspective, it can acts as a good blank canvas to extend ideas and use of CRM, for example, we have developed a Samples Management area for one client, so SAGE CRM enables you to think laterally and still allow Users to comprehend the overall system quickly and easily.
This is a tough one really, since after 10 years you do get used to it. Possibly, and this is a strange one the name 'communications' for all the activities such as calls or phone call, emails. Personally, I think everyone understands the name Activities better, although of course, you could relabel this.
Our first major use internally was in improving our Helpdesk system and we know from Client surveys this is a great area where with the help of workflow automations, all clients received a notification of their Case with number and details together with estimated time frame. This was straight out of SAGE CRM with some small customisation really to make the email template look professional. Just this one are alone improved our Customer service and importantly reduced calls in chasing for where a Case was. The clients had confidence and so did we since we could monitor performance and also offer SLA's for the first time
Sage CRM platform is user friendly + module builder - Embedded email editor within its platform is an unique feature.
Disappointing performance in cross-platform integration, limited third party plug-ins
Communication and collaboration
It's ability to manage large amounts of client data.
Sometimes seems over complex in areas, plus a steep learning curve.
Manage and maintain client data.
Very easy to customize. A business user with limited technical background can do a great deal of customization before a programmer needs to step in. With the help of a programmer, customization possibilities are virtually limitless.
Some features don't work on Mac, most notably Mail Merge with Word. Presumably because Mac version of Word does not support this functionality.
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Ease of use, overall functionality, workflow options that are built in, strong marketing capabilties, great reports. I like that fact that it can be used as a hosted application and also a on-premise solution.
needs more social media connections to the core product.
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It tracks both sales staff and their customers communication.
It doesnt have a dashboard for reporting.
It has solved all of our integration problems.