LivePerson Recensies & Productdetails

Its easy to use. I liked the idea from the beginning that it can be smart and learns itself when appropriately filled. The backend is also simple compared to others.

In the first variant, the creation of contextual dialogs or the possibilities in doing so were not as functional or good as expected. This is better now.

We have a lot of different information on the website and often long texts. All of it can be relevant for passengers and customers. The bot helps us to provide accurate and precise information on specific topics.

Questiones were answered very fast and this helped to enhence the performance of our bot. Also there is an continuous improvement. All suggestions they are trying to implement.

On the one hand it sometimes would be better, if we could directy transfer all data after bot update to save a little bit time. On the other Hand it is also a chance, to check all processes once again.

We always get time schedules with new planned projects of ebot. So we can directly start check with ebot, what we can do better and what we can prepare to use all functions and to enhance our bot every day.

Big shoutout to e-bot7 - so far we are very satisfied with the vendor after we worked with two others. We did not renew with the previous vendor because we found out that e-bot7 offers better features (e.g., additional integrations that we found useful). Furthermore, besides the great support, the nice UI as well as the intuitive platform is worth mentioning, which makes working with the solution a fun experience.

Automated analyses regarding the frequency of sent responses would be nice in order to further improve the conversations.

Reduction of average handling time; automation of majority of customer requests which in turn relieves our customer support agents; 24/7 availability; improved customer satisfaction through immediate, first-class support; perceived as innovative by our customers.

Our experience is based on about 2 years of cooperation with e-bot7. Already during onboarding it became clear to us that e-bot7 wants to solve our business pain points to take our customer service to the next level. This is reflected in the following aspects: -First-class and competent support -The proactive approach to understand our customer service business and thus find further use cases -Powerful and innovative Conversational AI solution

I would say the platform is already intuitive, however additional tutorials in different languages would be useful.

A few weeks after the go-live the average customer waiting time decreased significantly. Through our first use case, we have already achieved a ~60% automation rate, which results in lower costs as well as the opportunity for the human agents to work on more challenging tasks.

e-bot7's solution proves to be strong for our business. What we like best is the automation of recurring requests without the need for human assistance. The hybrid solution, however, allows the agents to take over in case of complex requests. Also, the platform is super easy to use and there are plenty of options available in the conversational flow editor to make to give the conversation with the virtual assistant a human touch.

The reporting seems a little limited, we would like to have more options in terms of customization.

-Significant decrease of the number of e-mails and phone calls -24/7 availability -Reduction of customer waiting time by about 55% -Improved customer satisfaction

The intuitive platform allows building conversational flows without requiring training. Short and simple onboarding. Support whenever needed. Can recommend without any doubt!

Additional features that prove helpful do not come with the basic package. You need to evaluate thoroughly which package to choose.

We are now able to provide 24/7 customer service allowing our customer to self service whenever they want. Through automating ~60% of our requests, we have seen a significant reduction in the number of calls which results into reduced costs.

Powerful platform to build the virtual assistant - you can tell right away that a lot of work went into this with all the great flow creation features. Integrations into major systems, works fine for us. We researched extensively before choosing e-bot7 and the last months have proven that e-bot7 has the most advanced Conversational AI solution, compared to the competition. It's a must-have for customer-centric organizations.

You need to think carefully about which package you choose, as additional features may not be ultimately beneficial to your organization, relative to costs.

24/7 availability and ~60% reduction in average handling time. Besides, increased customer satisfaction and additional insights into customers' problems which allows us to be more innovative in terms of servicing.

Seems like it's the customer service solution of tomorrow that is taking the customer experience to a whole new level. Very intuitive platform making flow creation and editing super easy. AI backed by strong natural language processing and machine learning - it's our customers' preferred touchpoint to have their requests resolved. Also, very helpful statistics to learn about our customers even more. Absolutely happy!

Some great features and add-ons are not included in the basic package.

With e-bot7 we are now able to provide superb customer service around the clock. Our customers can self-service anytime, reducing the number of phone calls we receive which, in turn, saves us costs.

e-bot7 has a plan of how the customer service communication of tomorrow should look like - this is reflected in their software with all its useful features. At least since our customers told us that they like the virtual assistant a lot, we know that we are with the right vendor. The customer support from e-bot7 is also first class, they make sure we get the maximum out of our use cases.

There is nothing we dislike so far. In case of minor issues or bugs we got instant support.

The solution helps us resolve requests from a large percentage of customers without the need to expend additional resources. The average waiting time has already decreased by about 63% after three months.

-Customer Success team being both very supportive and attentive -Quick and easy set-up of the chatbot -Good exchange with additional use cases that are being evaluated -Smooth integration into our system

There is currently nothing to complain about. We are happy.

We finally managed to improve our customer retention: Additional support channel, providing customers with fast responses and support around the clock.