LiveChat Recensies & Productdetails

Control number of chats per agent, Eay pluggins for WordPress sites and integrates with CRM like Salesforce, Leadsquare

Admin console and user console is not different , If you have bought 2 users one of them will be admin. U will have to buy a seperate license for admin

Handle chat queries , and customer satisfaction

I loved the very fast and helpful support team, I liked the way they introduced me and my colleagues to the product and how they showing you step by step on how to use it! its an easy and user-friendly Live chat. Big Up for the Polish Team there !!!! honestly one of the best support I worked with even im a support agent :)

The only thing that I was missing in the Live chat as a client support agent was that I wish they had a translation inside of the chat window.

Client issues in general, anything related with our services

Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7 Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you.

No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API!

As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work.

Its convenience of use and support team is the best to admire about.

Chat backup is not available. Chat archives are not available.

Live customer support is the main solution i got.

I like how the support team in my organization can respond to inquiry from customers in a matter of minutes. It has a lot of interesting features which aid our efforts to better serve our customers. Top on these feature-list is its integration with our Facebook fanpage , thereby letting visitors to our page communicate live with support agents without visiting our website. I also must commend the prompt response we get from Livechat support team itself on the few occasions when we needed to make inquiries or raise disputes.

Maybe I dislike the audio notification yelling "incoming chat" every other minute on the Livechat mobile app. for Android. I have been told I can disable this notification but I haven't bothered getting to do that.

Livechat has allowed us respond to inquiries made by our customers on the spot . With Livechat , the number of emails and phone calls we get from customers has greatly reduced.

Livechat allows my company to respond almost instantly to customer queries and complaints in a way that is almost impossible with emails or phone calls. I like that I can respond to questions posed by multiple customers at the same time, without affecting the quality of my response. With the Livechat mobile app. It is ever more convenient to communicate on the move ; it doesn’t matter if I use Livechat for mobile device , for desktop or web browser : the speed of response is the same.

I cannot think of anything I dislike about Livechat. This is the best software in the field of helpdesk software programs.

We have used Livechat to address most issues faced by our customers and partner companies. Using Livechat has made us more efficient in terms of how quickly we respond to customers and also saved us a lot of money because it is cheap.

What i like best about LiveChat is right in the name.. you can chat live with any questions you may have.

It can get annoying sometimes when you get the pop ups and you don’t need a live chat rep

Having questions answered on the spot instead of having to email and wait for a response

Love using live chat, able to communicate with all co workers

Nothing so far the app is great for small companies

It is easier to communicate with the team

Livechat has a mobile app, ; this makes it convenient to sign into Livechat when I am not behind a computer. Livechat is intuitive to me as an agent and most importantly to our customers who use it for the first time. Livechat integrates with Dropbox ; making it quick and easy to share files with customers via chat.

The constant sound notification every time a new customer comes online. It can easily get deafening when there are tens of customers coming online at the same time.

Real time engagement with customers through our website. Our customers are happier because their complaints and enquiry is addressed promptly.

LiveChat has a nice interface, both its web variant and its versatile form, which makes the work faster and easier, has a decent input frame that is fundamental to control the demands of our customers, they have an exchange consisting of guests from a bot to a specialist, and the ticket procedure traps any exchange mentioned outside the operator's hours

When making program updates, there are usually problems in the configuration, improve the stability of the connection according to Internet, use my smartphone with this application, not everything works well, it is blocked often, its cost is very high, I think they should be cheaper

We collaborate with our clients and make sure they have all our help, having instant answers and frequent questions from the clients is fundamental for the promotion of our brand. LiveChat has each of the highlights in web procedure and quality, offers a free version of entry for those who want to use it

It is a commercial and customer service software very complete and nice, has a multi-function live chat in which you can give or receive support. It has a very nice interface and very good configuration

I find it distressing that they ask for a credit card number to make different functions, I really find it very unethical. It would also be nice to be able to call between panel users

The communication without a doubt is our strongest point and with which we establish ourselves to solve future problems, in turn we can also evaluate the level of our visits on the website

Livechat has great customer saving features that helps the live agents give an understanding of what the clients have inquired about, account information so that it's readily available. Livechat has great features in the settings to fit for your website. There is auto-reply features which can be useful for commonly asked questions while not skipping on the quality of work by the live chat agents.There is also an amazing follow-up ticket system available when live agents are closed for the day.

The cost of livechat is expensive if your company doesn't make enough of income. In that case I would look into something else such as a free livechat software. I also dislike the fact that it's a little harder to setup for the first time setup. It isn't straight forward and there may be some research needed on some of the setup questions for a beginner user.

We are now able to service our clients with prompt answers and provide super fast support for our clients. I think something clients look for is a livechat button. This helps gain customers by retaining their focus in the company with the look of fast support.

It’s not hard to catch on, professional use as well.

Maybe they should update the system a little more.

Being able to reach customers and vice versa.

The application is Very nice because it’s convenient to the online marketing affiliation Helps me stay connected with customers on the go. I'd be awesome to access archived messages from the app tho It’s so Perfectly tweaked for our website. It helps to keep track of all visitors and allows a great way to interact directly via Web great for making sure you don't miss any chats when you have to leave your desk Very useful application for blog authors I would reommend free and easy to setup easily invite users to chat on the website manually when they visit it design interface shows simplicity and affordability of the Livechats

with the mobile app, Unfortunately It keeps on showing "Reconnecting" like I have no INTERNET issues and it never stops timing out making online chat a huddle at times. Then also when getting the disconnection in background occurs no sounds plays for incoming chat? With my android phone there is a lot of lagging and delay which is quiet annoying Then there is no option to upload pics via esp via Mobile Notifications tone are only set to the ringtone volume setting Sometimes I might not be engaged and all over sudden I appear available to chat yet am meant to be off. Lately i have also noticed power surge with my phone battery then starts heating up not until I kill activities for the mobile app.

Easily invite/Engage active users to chat on the website manually when they visit Gives us daily and periodic stats and metrics which eases the process of measuring the performance there is reduced drop chats rate of customer queries on our website No need of time/cost wastage during training of new agent hence less operating cost can easily track Agents performance and individual interactions with the clients

Being able to see who is browsing the website, what lead them to the site, what page they are looking at

Script can run slowly at times. It takes awhile for chats to archive.

It's a natural and non-intrusive way to connect with your customers. The analytics that LiveChat offers have exceeded my expectations.

Love the features and the price. Fits our needs exactly for a fraction of the cost vs. other similar software.

If they can include their chat bot feature into the normal pricing that would be great.

Engaging with visitors to our website as soon as their on is a great benefit for our overall marketing and sales strategy.

What I like most is the simplicity of LiveChat, the interconnection of individuals to manage different work issues, without being available, from anyplace on the planet as being in a similar space with the most noteworthy innovation, nature of administration and with the best enhancement of the time contributed. Simple to utilize. It permits to examine current issues through numerous applications with the best administration whenever, by the hand of pros in different regions. Its utilization is exceptionally straightforward and permits to keep up refreshed information in different zones in set up times with an ideal association and sufficient correspondence.

LiveChat is fitting the majority of our present client needs, and we don't have any reservations/dislike with the product.

Communication that crosses the fringes. Permitting from a meeting, meeting, video gathering, extension of correspondence with high scope of capacities and front line administration in the most limited time and with the best quality. Advantages are unending!

LiveChat compared to phone support it's easier for your staff to know all the answers because they can just quickly ask colleagues if they get a tricky question. The customer won't even notice it. LiveChat that is usually faster than phone support where you usually have to have to go through cumbersome menus. Not to mention email support where nobody even expects an instant answer, and get a feeling for the support quality your staff is providing, simply by checking the log files.

Some of the users who are not computer savvy will probably not be too fond of it. You should always offer at least email or phone support in addition to chat support. If your websites attract mainly technophobes or an older generation, live chat may not be what they are looking for. However, “Generation Facebook” keeps growing at a fast rate. Not great on mobile platforms: iPhone users who are not an iPhone user who are not able to type at lightning speed would not have much fun using live chat. In addition, not all mobile devices are able to support live chat applications.

The LiveChat support team also periodically sends us newsletters highlighting newer ways via which we can maximize the effect of LiveChat on our business operations. LiveChat at the end of my day at work detailing the performance of our customer support efforts for the day, these emails easily give me a picture in a matter of seconds on how much our performance has either improved or decreased from the previous day.

I love how easy it is to see when customers are active on our site.

I don’t like that customers may disconnect easily if it “appears” inactive for a while. Sometimes it takes us longer to resolve issues but the website will disconnect.

We get a lot of customers needing assistance with our hospitality services so they can easily chat with us to resolve their issues! I realized how beneficial it is to have this service because customers don’t have to wait minutes to hours on a phone line to reach support.

LiveChat in fact is the best live talk programming,with a pleasant interface which makes the work faster and less difficult. It has an average ticket structure that is key to screen requests from our customers to offer help and address concerns. We're utilizing LiveChat together with ChatBot and the reconciliation is extremely incredible. There is a consistent exchange of guests from a bot to a specialist, and the ticket procedure catches any mentioned exchanges outside of operator hours.

I'd like to be capable measure our improvement in guest commitment as a level of guests not simply in chats.

With the chance of this stage, we can do considerably more than ever in recent memory. We can collaborate with our customers and dependably make certain that they have all our help. Permitting from a meeting, meeting, videoconferencing, extension of correspondence with high scope of capacities and bleeding edge administration in the most brief time and with the best quality. Advantages are really unending, fundamentally being accommodation, and consumer loyalty.