Drift Recensies: 4.4/5 — Een uitstekende keuze

I like that the site never "goes done" it is always live, and with no problems. It is user friendly and makes sense. I like the option to activate my desktop notifications or keep them silent. I also use the app on my phone, it is also user friendly. I like that I can include other IA's on my chat if needed.

There is nothing I dislike! This is the best live-chat service I have ever used. I've had little experience with other live-chat services, but I do like this one.

I have never "been down" with an issue, or something that is being investigated. The site is always up and ready to go! We can give real-time information and reach customers immediately and get them exactly what they are looking for.

Integration is super easy/quick to get started

Ever feel like you can't disconnect? This won't help.

We are getting feedback that Hot Jar serveys and contact forms just can't collect. This is the next best thing to in-person interviews to help determine product/market fit.

I truly enjoy the ease of use that is offered via drift

I really cannot find any problems with my use of drift.

Communicating with prospective customers and providing those leads to the appropriate department/person

Easy communication with potential customers

We are still using drift and we haven't seen or come across anything we don't like.

Drift makes it easier for my portal visitors to drop me a chat instantly and I can reply even from my android phone on the go.

The most helpful feature about Drift is having the ability to connect with prospects instantly. Instead of making cold calls, Drift makes it a lot easier to talk to the right prospect at the right time. This makes my job a lot easier.

At times when I'm away from the office, I get an email notification that I have a new chat on Drift. I don't know if it's possible to adjust the time's schedule on Drift. I would only like to be notified during my work schedule.

I am able to get more sales leads. I've realized that this is positive but at the same time, not all the leads are for sales.

Drift has given us the ability to make our potential prospects experience much more positive from the get-go. We're able to catch them earlier in the buying process, but also be able to give resources, answer questions or generally point them in the right direction.

It's more robust than it looks! Learning how to make a proper playbook takes a little hand holding if you're not the most technically minded individual, but it's easy to get the hang of once you play around on the back end.

Drift has influenced our pipeline by over $30k in a few short months. By having Drift so easily accessible on our select pages, it helps our customers get in contact with a person faster, which then gives them a more positive experience right away.

Everything about it was seamless. An oddly great buying experience. The actual software itself does what I need it to do. New features that are actually useful dropping all the time. Staffers who try their level best to add value to my day. It's all great.

Price. It's high! Can't help that though. They do NOT take a hands off approach, so staff costs money. Developers cost money. It's a full featured, well supported program.

We can spread out our sales costs by automating a portion of our sales funnel that would otherwise be human driven. When our staff are unavoidably out of the office, our Driftbots take over!

Drift always shared valuable conversation marketing content that helps us improve our marketing process.

The old playbook builder was faulty and the UI isn't all the way there but it's a great product still.

We use Drift to increase website conversion of visitors to leads. Since we have relatively low traffic to our site, I can't report on that yet, but we've also used the bots on landing pages and seen great success as they are more interactive than forms.

When building out my chat bot their customer support team was always of great assistance.

What is/is not included with pricing tiers

Camper ombouw

The instant view of online visitors that gains the power of selling more. And don’t forget the awesome team behind Drift! Outstanding customer service and support!

How is it possible to write 40 characters on dislikes on this?

We sorted issues from cancelations and endless emails back and forth. Live chat is much better

I love how easy it is to set up, customize, and create a good playbook.

If I had one negative comment, it would be that the free version have more tools. But I get it, I need to pay for the tool. It's really amazing.

Chat in real time with our web traffic. Helps with HR and Sales.

Drift is a great cross functional tool. Our marketing, sales, and business development teams have all been able to leverage Drift for different initiatives. Our marketing team has been able to craft highly personalized ABM messaging for site visitors thanks to Drift new ABM playbooks. Our sales team has been able to use Drift to monitor site visits for any open deals and determine how to best serve their prospects. Business development has been able to proactively "outbound" the conversation by chatting with any of their targeted accounts when they visit our site. Overall a very powerful tool that can be used creatively by multiple teams to convert site visitors.

One big setback for our team is that we aren't able to take advantage of the meeting booking functionality. If you have a large sales team, then you will need to link every Account Executive's calendar with Drift in order to use the Drift calendars. It is possible to do this, but my team has resorted to just using a 3rd party meeting link that we hyperlink within the Drift playbooks. It's just easier for our team.

As a business we are trying to move up market and personalize our messaging for larger accounts. Thanks to Drifts powerful segmenting abilities, we have been able to do this and have already seen the return.

Completely sold on conversational marketing, and no one does it better than Drift. Fantastic support too.

I don't like that it breaks our bizible tracking. Can't wait for there to be an integration to solve for that.

Booking more meetings for our sales team; doing a better job of engaging the traffic on our website.

Drift allows you to connect, in a real way, with your website visitors that would otherwise bounce away. The feature set is incredible, making it, in my opinion, the best way to understand, develop, and satisfy your visitors - while giving you cues to optimize your buyers journey and funnels.

Nothing to dislike about Drift. Besides it having so many great features that I have yet to maximize to their potential.

We use Drift to engage with our site visitors, qualify leads, and optimize our web pages for engagement.

Drift is enabling us to actually convert anonymous traffic into database on our website and to surface relevant information to our web visitors. The product itself is extremely easy to use and the time-to-value was astonishingly quick for us.

It would be helpful to have even more possibilities to customize the messaging and the appearance of the bot in the first place.

Drift is enhancing our Marketo-based MarTech Stack with the possibility to convert anonymous website visitors into database. With Conversational ABM and the possibility to exchange Smart Lists between both systems we can use Drift now at every stage of the funnel to activate prospects on the website and surface the right info at the right time.

Easy to use UI, great reporting, syncs well with Salesforce and gives us the ability to instantly connect with our site visitors.

Had some trouble removing the popup from my site while on vacation.

Most users want answers immediately. Drift gives them the ability to connect with a person immediately upon accessing your site. This process helps remove barriers from engaging with your brand. It gives you the ability to give the right information at the right time to the right person.

First, the team at Drift is absolutely fabulous, working with me to answer all my questions, setting me up for success, helping create playbooks and in short, making sure I'm completely optimized for success. We have only been running Drift on our website for a month now and we have already captured several great leads, set up meetings and closed 2 new deals.

The playbooks can get a little confusing since you are basically creating a customer journey but Drift walks you through the entire process. The team is continually is available to help create new playbooks and offer ideas.

We implemented Drift to get more meetings scheduled (and more leads) as well as to capture web visitors who may leave the website without completing a form fill.

Drift is the ultimate software for engaging with prospects on your site. Using Drift's great U/X you can create very targeted and personalized flows very easily.

The on-site widget takes long time to load and is super heavy.

Improving conversion on-site, shortening the sales cycle. Using Drift I was able to increase our on-site conversion significantly, while giving a personalized experience on-site.

Not only does Drift give us chat, it also integrates beautifully with our entire sales/mar-tech stack!

Could include limited chat bot capability in free/freemium offering? :]

Customer engagement, website conversion and conversation generation!

Its perfect for the small business. We like how we can hand off conversations, set ourselves as not available and having a moble app helps

There seems to be a delay with the mobile application. I also wish I could see when the visitor is typing on the website from the mobile app.

Generating leads and capturing site analytics.

Drift is one of the few integrations that works easily with a content security policy. Great calendar system that in many ways works better then Calendly. It’s free teir features are great for getting started. Really allow you to grow with it.

The google chrome extension doesn’t always notify me when a user is on a site. The slack extension works well but can be a problem if worried about the total number of apps you have open.

We use drift for lead generation and talking to our leads. We haven’t quite realized the benefits monetarily as a startup just getting started but we love how it makes the site feel. We love the power it gives us for a low cost and the overall caring that the Drift team seems to have.

It has been a great tool for capturing visitors' attention right on the spot. The quality of the leads you get is great because they've already shown some type of interest by just being on the website. It's also a great tool for customer service. Very efficient and versatile!

I think the format can be improved so you don;t have to switch between the live view page and the chat page to continue chatting with the website visitor after the initial message is verzonden.

Prospecting in a new region. Reaching out to the prospect when they are looking for the information, not hours or days later as it would occur if they had to fill out some type of form on the website.

I love the intuitive platform - it's easy to click around in. I love the reporting feature - the insights are great and there's no work for us in building reports. I also love the ability for us to have a chat on our website - customers are loving it and so is my team.

We saw that the branch playbook design was in the knowledge base or there was an article about it, but we checked with support and they told us it wasn't available just yet. But, we're willing to wait. :)

End users can reach our team quickly and don't have to go searching around for us. It helps people feel more connected.

The amount of resources it provides to the user.

Some features are no longer available that may help us route conversations better to customer service, sales, etc.

Leveraging it mainly for preliminary sales qualifications for demos, support issues, and marketing.

I enjoy the ease of use integrating with my website and the integration with slack. Definitely allows for future automation in customer relations.

I wish I could have the form for entering users personal details as a free feature. I don't like that their are some certain features that are not available in the basic package.

Creating a deeper relationship with users of my companies product is difficult, especially automating it.

The fact that the information from a potential client transfers to all of my emails and syncs up with all of my calendars.

Nothing at this time. It is pretty straight forward and useful.

Drift is keeping me organized with the calendar sync function and the email reminders.

Great design and easy for the team to keep on top of items!

When I first started, the UI was a bit unintuitive, but has greatly increased!

Support and KB

I love the ability to segment web visitors and funnel them properly. The ability to easily drop a calendar to schedule with Sales Reps. Also the routing feature is great for our Sales Operations

Haven't found anything as of yet that I don't like. One are of improvement would be to get a little more granular with the Meetings Reports.

Helping top funnel prospects navigate to the information that they are looking for. Also helping Client Success manage their level 1 support

I love that the interface is always improving to be simpler for the end user and for the customer website exerpience !

At times, with all the updates, best practices can be hard to keep up with. I’d also like to see bulk edits able to be made.

It provides another ‘set of hands’ for pre-sales qualifiers before the handoff from marketing to sales.

That I can chat in real time with my prospects and escalate questions without having to set up a call if it is not worth either parties time.

The only thing that I dislike about it but I think is more of a learning curve situation is that the home screen is a little overwhelming

Lead generation and triaging request to the appropriate team members.