Avochato Recensies: 4.4/5 — Een uitstekende keuze

Very easy to use and intuitive, fair pricing that scales with your growth. Support is excellent, integrates well with a variety of 3rd party products via Zapier.

Sometimes text messages are slow to come through. Contacts organization and filtering could be better.

Easy way to set up promotions and contests and able to capture leads accurately and effectively.

It's great to communicate with clients through SMS and phone calls, so you can follow each particular case even if is assigned to a different operator. It's excellent to organize big teams, prioritize actions and is effective in managing a big amoung of clients.

This isn't something that I dislike but can be a trouble for some people. We require a team with a good skill set to fully implement this tool because isn't easy to use for beginners.

The biggest benefit we got using this tool was the capability to create from zero effective Customer Support teams and being able to organize them in a matter of hours to properly give attention to our customers.

Una de las mejores opciones al utilizar Avochato es la facilidad para comunicarse con los clientes a través de SMS y llamadas telefónicas y hacerle seguimiento a cada caso en particular incluso si es asignado a un operador diferente. Es excelente para organizar al equipo, priorizar la acción y atender de manera efectiva una gran cantidad de clientes a través de estas vías.

No es exactamente algo que me disgusta mucho pero para implementarlo efectivamente requiere un equipo con conocimientos sólidos en el área de marketing y tecnología, por lo tanto de manera inicial no es fácil de usar para usuarios principiantes sin entrenamiento previo.

El mayor beneficio que aporta esta herramienta es la capacidad de crear incluso desde cero equipos altamente efectivos en el ámbito de atención al cliente vía SMS/llamadas y organizarlos automáticamente en cuestión de horas para una óptima atención.

I like that it is very easy to use and it has alot of features on it that make it very useful in the workplace

I dislike the fact that you cannot put the contacts into separate groups and that you have to physically go and click close to close the chat it does not automatically close on its own.

I work for a a staffing comapny and we use avochato to communicate with our clients and customers

having one number customers can contact to reach the branch with any questions, and having a list of people in one place as contacts and easily able to add to the list as needed

at first glance, it seemed like there was a lot to know and would be difficult to navigate the site.

New and existing customers now have a way of getting in contact with anyone from our branch easily.

Can text without people knowing my personal cell phone number. More privacy.

Can't include contact's name when starting conversation from mobile device.

Texting multiple clients and employees. It makes it more efficient

The interface is easy to use. It is easy to set up and train employees on its use.

There could be more sort options, such as sorting by date. It is obvious that Avochato is working on the analytics/reporting, but it's not all working yet. There needs to be more ability to let team members do some things (such as adding canned responses themselves) without going through the admin. Right now, the only way to give them the ability to do this is by giving them access to everything, which would allow them to change company information and settings.

Providing text support for our customers. We've noticed that most of the questions come in after hours.

Ease of access and being able to answer from iphone or laptop.

Too many emails/notifications that go unanswered, without being assigned first, because we are a large group.

No problems yet and reaching our customers immediately through broadcasts have been a great benefit.

Multiple people having access to one conversation

some of the functionality of the app on iphone is clunky

More communication within the store. Has helped send out mass texts to inform customers of events or specials

Gives customers another convenient way to contact us as their IT support. We always want to provide mainstream ways of communication to our customers and texting was the main need.

Nothing really, we integrate with Slack so not much interaction with the actual program. When customers send images it can get clunky sometimes, specially with our Slack.

Customer Communication. Receiving images from customers can speed up troubleshooting time for us.